Last updated: October 2026
You can request a refund of any paid pass within 30 days of the purchase date. The refund window starts on the day your payment was received, which is recorded in your account.
Sign in and open billing → refund request. Tell us the amount and the reason. We respond by email after review, usually within a few working days.
We approve refunds when the request is inside the 30-day window and the account has been used in good faith. We approve early-window refunds liberally. We may decline late-window refunds where there is evidence of bulk content extraction or abuse.
Payments reach us by NayaPay or direct bank transfer with manual receipt approval, so an approved refund goes back to the same NayaPay wallet or bank account the payment came from. Settlement times vary by bank, typically 5 to 10 business days after approval.
When a refund is approved, the associated pass is cancelled and access to paid features ends from the date of approval. You keep access to free features and any data you have created.
For requests outside the 30-day window, we look at each case on its merits. There is no automatic refund, but you can still submit a request and explain the situation. We will reply by email.
If a charge appears on your statement that you did not authorize, do not use the refund request form. Use the charge dispute form. That goes to a different queue with a higher review priority.
Questions about this policy? Reach us on WhatsApp or reply to any email we send you.
The whole process takes about a minute and we reply by email after reviewing.
Start a refund request